FAQs
Tickets
How much are tickets IN ADVANCE?
See our ticketing page for pricing.
When will I receive my tickets?
Your tickets will be sent via e-ticket to your email address. For any ticketing or booking queries, please contact info@livepromotions.co.uk.
I have not received my ticket yet?
Please check that first of all, the email hasn’t ended up in your spam folder. You will need to make sure the email address – email@livepromotions.co.uk is not marked as spam on your email settings or in fact blocked altogether.
Can I buy a ticket on the day?
Yes, see our ticketing page for pricing.
Are children free?
Under 15’s are free of charge
Are there any concessions?
Learn about our Carers Ticket Scheme.
If the event is rescheduled, what happens to my tickets?
Your tickets will be automatically transferred to the new date.
What are the Ticketing Terms and Conditions?
Please see all Ticket Holder Terms and Conditions at https://livepromotions.co.uk/contactus/
Can I have a refund or exchange on my tickets?
We regret that we cannot exchange, refund or transfer tickets unless the event in question has been rescheduled, in which case your tickets will be transferred to the new date. As per our terms and conditions, we don’t offer refunds on our event tickets. This is part of the purchase policy you agree to when purchasing tickets.
TRAVEL AND CAR PARKING
What is the venue address?
Sandringham Estate, Sandringham, PE35 6EN
Is car parking free?
Visitor parking is on site and free of charge.
Is there parking for Blue Badge Holders?
It is mandatory that all showgrounds have a disabled car park, please show your Blue badge on arrival to the showground to gain access.
Entertainment
What is the Event schedule?
Please see our what’s on page for details, a schedule will be posted nearer the event date.
FACILITIES
Is there a cash machine on site?
No, there is no cash machine on site. Please bring cash with you if you wish to pay on the gate as card machine signal is very limited.
Is there disabled access?
Please be aware that event fields and concert arenas are predominantly on undulating grass surfaces, and the wearing of appropriate clothing and footwear is strongly advised. Wheelchair users should be accompanied by a strong companion.
Is there any mobility hire available?
Unfortunately, not at this event.
Are there creche facilities?
Not at this event.
What is the Medical/First Aid procedure?
Please advise an onsite steward marked in a high visibility vest or with the company uniform of any incidents. Alternatively visit the main gate/event control.
Is there food and drink available?
Yes, there will be a wide variety of catering units available across the show.
Can I bring my own food and drink?
Yes.
OTHER
What are the show opening hours?
Gates open to the public at 10am
The show ends at 5pm
All vehicles must be in place by 8.30am – 10am
Are dogs allowed?
Yes, but dogs must be kept on leads at all times. Owners must clean up after their dogs.
Can I take pictures/videos at the event?
Yes! Please share them with us on our Facebook Page. However no drones may be used during the show.
If it rains will the event still go ahead?
Yes, the event will go ahead in the rain so please come prepared with a waterproof cover.
I have an important question that isn’t answered here in the FAQ’s, so who can I contact?
If this is a general enquiry, please contact us on info@livepromotions.co.uk. If it is a venue specific question please contact the venue directly.
Will there be a contact point regarding lost property?
Enquiries can be made to: info@livepromotions.co.uk, please put ‘Lost Property’ in any email subject box and detail in the email the property lost, at which show and relevant contact details. If any property handed in matches the description provided you will be contacted accordingly.
Can I apply to be a trader?
Yes, please see information available here.
PRESS
How do I get a press / photographers pass for the event?
Press/photographers passes can be applied for, please contact info@livepromotions.co.uk for further information.
